Comcast in NL???

So my internet was slow tonight and I called Comcast for customer service. The lady on the other end had a strange accent. I did not know where in America I had called but she did not sound American. Usually Comcast tech support is close by like in San Jose. This lady sounded strange but oddly familiar until finally I had to ask where she was located. My suspicions were correct, she was in Newfoundland and talking in the native tongue! Here I was a transplanted Newfoundlander living in Santa Clara, California calling my internet service provider, Comcast cable only to speak to a tech support person in St. John's, Newfoundland. Man globalization is funny.